Can I Change Or Cancel My Order At Tervis?

The goal is to build and ship your order as quickly as possible. Because all orders are processed immediately, no changes can be made after you have placed your order. If you would like to add to your order, Tervis will invite you to place another one on tervis.com.

Related FAQ

  • How to Pay My Tervis Order?

    On the Billing page, you will be prompted to enter your payment card information. Fill out the corresponding fields with name on card, card number, and security code and expiration date. Be sure to agree to terms, and then proceed.

  • How Do I Purchase My First Tervis™ Sippy Cup Replacement Parts?

    For questions about My First Tervis™ sippy cup o-rings and valves or to order replacement o-rings and valves, please contact Customer Service at (866) 886-2537 or customercare@tervis.com.

  • Which Drinkware Products Can Be Replaced?

    Tumblers (including stainless steel), water bottles, mugs, My First Tervis™ sippy cups, wine glasses, goblets, collectibles and ice buckets may be replaced.

  • What If My Guarantee Replacement Form Won't Print?

    If you've completed the information and selected "submit & print" but the form won't print for any reason, please wait 24 hours for an email confirmation with a return number. This email can be printed and included in your package.

  • Which Payment Options Does Tervis Accept?

    Payment must be by credit or debit card. Tervis accepts: Visa MasterCard Discover American Express

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