Please read the information on your original packing slip. Here are the basic steps to return:
- Place the item securely in the original package. All products must be returned in good condition, in original boxes, and with paperwork and accessories to ensure a full credit.
- Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
- Take the package to any Pagoda.com kiosk or retail store.
- The store associate will process your return. Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damage, defective, or incorrect item.