What is the Best Time to Place Return / Replacement Request?

Related FAQ

• When Does Shopclues Initiate Pickup for Returns?

  Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packagin…

• How Do I Track the Status Of My Return Request?

  Check the status of your Return at ‘My Accounts’-> ‘My Returns’ Section and click on particular return Id to view return details  Every request received at ShopClues is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address.…

• Do I Need to Pay the Courier Company to Send My Product Back?

  No, you don't need to pay anything to the courier representative if Shopclues arrange the pickup of your product. In case your address is not serviceable by courier service providers, you need to self-ship the product to Shopclues (address will be emailed to you). Courier charg…

• What Do I Do If My Area Does Not Have a Reverse Pick Up Service?

  If the reverse pickup service is not available at your address, hopclues will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.  In case of Self-Shipment, ShopClues wil…

• Which Categories are Not Eligible for Returns/ Replacement?

  Categories that not eligible for Returns/ Replacement are: Healthcare ProductsCustomized ProductsUndergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc.Perishables including Flowers, Edibles, etc.E-learning & Music CDs/ DVDs.