What is the Refund & Exchange Policy Of Jay Jays?

Related FAQ

• Is the Price Online the Same In Store?

  Jay Jays endeavour to keep their prices consistent throughout their stores and online. Occasionally, their pricing may be different online to in store, due to special promotions etc. that are only available in one channel.

• What Happens After I Place My Jay Jays Order?

  Jay Jays will keep you up to date on the progress of your order. You will be sent a confirmation email, which includes details of your order. Jay Jays may get in touch with you to confirm the details of your order. Once Jay Jays despatch your order they will send you a despatch…

• How Do I Use Afterpay At Jay Jays Online Store?

  Add items to your shopping bag and checkout Select Afterpay as your payment method – you will be redirected to the Afterpay website Register or login to your Afterpay account and confirm payment

• How to Track My Jay Jays Order?

  Once your order has been despatched, you will receive an email containing your tracking number.  Follow the link in the email, or visit the Australia Post website and enter in the tracking number to track your delivery.  Please note, it may take up to 24 hours for tra…

• Can I Change Or Cancel My Jay Jays Order After I Click 'Place Order'?

  Unfortunately, orders are unable to be changed or cancelled once you click 'place order'. If you are unhappy with your purchase once you receive it, you can return or exchange it via online store or your nearest Jay Jays store.