What is the Returns Policy Of Flower Station?

You may return most new, unopened items within 3 days of delivery for a full refund. Flower Station will also pay the return costs of delivery if the return is a result of error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 3 days of giving your flowers back to the delivery team, however, in many cases you will receive a refund more quickly.

If delivery address was in London then we will collect the flowers on the same day. If the delivery took place out of London then we will collect the flowers within 1 day.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Flower Station will notify you via e-mail of your refund once we've received and processed the returned item. Alternatively please feel free to give them a call on 020 7724 7525.

Your statutory rights are not affected when purchasing vases and teddy bears as add ons or as a stand alone gift. You may return these items in the same condition as when purchased.