If the billing information you provided does not match the info your bank has on file (including address + telephone number), it’s likely to create a delay. Additionally, you may experience a delay if your shipping address is different from your billing address, or if you forgot to provide your exact apartment/unit number. If you have not received word from DSTLD (via email) within 3 days of placing an order, you may want to check the “Spam” folder of your email account for any DSTLD memos.