When Will I Receive a Replacement?

Related FAQ

• Can I Get My To-be-returned-product to Get Picked Up From a Different Address From the Existing Delivery Address?

  Sure. But the pick up address needs to be in the list of viable pincodes. You can check this in "My Orders" or "Track Order" section of our website.

• How Much Does Chumbak Charge for Delivery?

  Free shipping on all orders above Rs.995. An additional charge of Rs. 50 will be levied on orders below that.

• Can I Choose a Different Item In Exchange?

  You can only exchange your item within 20 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.

• I Don’t Want the Package to Carry an Invoice/amount As It is a Gift. Can This Be Done?

  Unfortunately, invoices are mandatory due to Government regulations.

• Does Chumbak Arrange for Reverse Pickups?

  Reverse pickup is applicable only for a selected set of pincodes. You can check if your pincode has this facility in "My Orders" or "Track Order" section of the website, or by contacting help@chumbak.in. If your pincode doesn't have reverse pickup facility, you will have to shi…