When Will I Receive My Item and How Can I Track Delivery?

Related FAQ

• When Will My Card Be Charged By The Rake?

  If you pay by debit card or PayPal, The Rake will take payment at the point your order is placed on site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account…

• Which Currencies Can I Shop In?

  The currency you see on the website is based on your current location, however you can select any currency from the drop down on the top left-hand corner.

• Will Taxes & Duties Be Refunded On Return?

  Unfortunately The Rake is not able to refund local tax and duties paid at checkout on deliveries to non-EU countries as these are charged by local governments. Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific …

• What is the Returns Policy of The Rake?

  If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date using free returns service. Simply email or call The Rake to arrange a suitable time for their courier to come to your office or home and collect the package and return it to…

• Can I Return My Customised Item?

  Due to the nature of customised orders, and the fact that they have been specially created for you, The Rake will not be able to accept returns.