When Will My Item Be Ready for Collection?

Related FAQ

• Do I Need to Set Up an Account to Place an Order?

  Yes, a Star Shopper account is mandatorily required. Upon successful registration, you will immediately enjoy the many attractive benefits offered.

• Can I Order a Gift Online?

  Yes, ordering a gift online is easy. Simply choose your gift item and proceed to checkout. On the checkout page, you can add a personalised message which will be printed on a gift card. Finally, the jewellery and gift card will be delivered securely in signature, gift-ready pac…

• When Will My Chow Sang Sang Order Be Delivered?

  Before Chow Sang Sang can ship your order, Chow Sang Sang may need to confirm some additional details with your card issuer. Chow Sang Sang's delivery time starts from the moment an order begins processing and includes a 24 - 48 hour period where your items will be packed and s…

• How Do I Collect My Chow Sang Sang Order?

  When collecting your order, please bring the original copy of your identification document with photo of yourself or the person collecting for you and a copy of the ‘Ready for Collection’ email (this can be printed or displayed on your phone). You will be required to sign for y…

• How Long Will My Order Be Kept For?

  If your order isn’t collected from the store within 90 days, then it will be returned and refunded.