Where Do I Find the Required Data?

Related FAQ

• What Should I Do In the Case Of Uncertainties?

  If you have any questions about your order or the credit card payment, please contact Connox. Please do not request a payment reversal! This will lead to unnecessary costs, which Connox might have to bill you for.

• What Happens to My Credit After Returning an Item?

  If your return an item that you have directly purchased from the Connox Shop, your credit will, in principle, be refunded. However, you also have the possibility to immediately use this credit towards a new order, which you must explicitly request. If you ordered a Connox …

• Who Bears the Shipping Costs for the Return?

  Connox bears the costs to return parcel-sized goods. Simply download and print the shipping label from the "invoice" section of your customer account. Upon demand, Connox can also send your shipping label via email or post. For bulky items that were shipped via freight for…

• Why Was My Voucher Not Accepted?

  Please note that voucher codes are usually subject to certain conditions. Possible reasons why your voucher may not be working are either that it is restricted to a minimum order value or it may have expired. So, first of all, check the value of your order and the expiry date o…

• How Does a Credit Card Payment Work?

  Choose the "credit card" payment method in the ordering process. Please indicate your name, the credit card number, as well as the security digits and the expiration date of the card.