Where Has My Store Credit/ Vouchers Gone?

As you may be aware, the BT Shop website was re-launched on July 2nd 2007 when they upgraded the platform on which it runs.

Whilst this re-launch offered our customers lots of benefits including a far wider product choice than ever before, unfortunately it also meant that BT Shop was unable to transfer information held on your old BT Shop account. This includes any store credit that was waiting to be spent on your account, or any unredeemed vouchers.

Thankfully, this issue affects only a very small number of customers, however if you previously had unspent store credit on your account and you would like it reinstated, please send an email to assistance@shop.bt.com using the subject title "Missing Store Credit/Vouchers". It would be helpful if you could include the following information in your email:

your full name (forename and surname)
your postcode
the email address that was associated with your old BT Shop account
the email address that is associated with your new BT Shop account (it may be the same as above).

On receipt of your email, BT Shop will verify the status of your credit and/or vouchers then reapply as necessary to your new BT Shop account.