Why Did I Not Receive a Tracking Code?

Related FAQ

• Do I Have to Pay VAT Or Other Charges On My Order?

  Banggood.com does not charge customers with any additional fees or taxes. However, you may still have to pay the following ones:Bank transfer charges;PayPal recharging fees;Customs and import duties;If you are a drop-shipper or wholesaler, please ensure that you are abiding by …

• Why Does My Tracking Show "not Found"? Why Do I See No Updates In the Tracking Information Of My Order?

  If your order is shipped with Air Mail Register, its tracking information should be updated 3-7 days after its shipment. If the shipping method you selected is DHL or other express services, you should be able to track your order 2-3 days after its shipment. Please rest assured…

• Why is the Status Of My Order Showing That "the Item is Pre-advised"?

  At times this status can be shown for orders shipped with Air Parcel Register, and this means that the parcel is going to arrive at the closest sorting center very soon. You should not work if you see this status since the tracking information of parcels will be updated in 2-3 …

• Why Was My Order Canceled and My Payment Refunded?

  Below please find some of the most common reasons for this type of situation:The full name and shipping address of your PayPal account do not match the details you entered for this order. Banggood.com has tried to contact you but have not received your response within a reasona…

• I Can See That the Status Of My Order Shows "delivered", But I Have Not Received My Parcel. What Can I Do?

  Below are some steps and suggestions on how you can solve this issue:Check if the shipping address of your order is correct;Ask your neighbors, relatives or friends if they have received the parcel on your behalf;Request an official document from your local post office in which…