Why Doesn't My Order Qualify for Gift Wrapping?

There is at least one item in your cart at this time that does not qualify for gift wrapping. Gift wrapping service is available on a limited number of items. For questions regarding qualifying items, please contact a NEX Customer Service Representative from the U..S. at 1-877-810-9030 or from overseas at 001-877-432-1736 or via email.

Related FAQ

  • Does Navyexchange.com Offer International Shipping?

    Due to customs and taxation laws and product restrictions and regulations, Navy Exchange currently offers shipping to FPO, APO and DPO addresses.Select OCONUS locations are now participating in the Ship to Store program with 7-10 day delivery. Check the drop down menu under the…

  • Can I Bring a Guest Into the Navy Exchange?

    Due to force protection issues, each local command has different policies. Contact your local exchange for details. Guests are not authorized to make purchases.

  • How Do I Find a Store’s Phone Number?

    In order to find a store’s phone number, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s te…

  • If an Item is Not Available, Can I Backorder It?

    Due to the seasonality of many of our products, it is often difficult to determine if we are able to obtain additional inventory of certain items. Therefore, we do not offer a backorder option at this time.

  • How Long Do I Have to Return an Item to Navy Exchange?

    Merchandise purchased from myNavyExchange.com can be returned within 45 days of purchase for a refund or even exchange. Diamond jewelry returns may be subject to an IGI appraisal prior to issuing a refund. Exceptions to the 45 day NEX Customer Return Policy are pre-paid cards, …

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