Why Hasn't My Package Arrived Yet?

Delivery time of purchased items depend on your chosen shipping method. A tracking number will be assigned once your order is ready to ship. Check Track Order to see all your order status' and tracking details, including expected delivery date. *Tracking information may not be initiated for up to 48 hours after an item is shipped from warehouse.

Related FAQ

  • What Types Of Payments Does Charlotte Russe Accept?

    Charlotte Russe accepts a wide range of credit and debit payment types including:  American Express, Discover, JCB, MasterCard, and Visa Charlotte Russe Gift Cards and E-Gift Cards PayPal and PayPal Credit Apple and Android Pay Charlotte Russe does not accept: Checks,…

  • Does Charlotte Russe Do Price Matches Or Adjustments?

    Charlotte Russe is committed to offering you affordable value prices on a daily basis. Charlotte Russe is sorry they do not honor price matches or adjustments for online purchases.

  • My Order Wasn't Accepted, But There's a Charge On My Account. When Will This Charge Be Credited to Me?

    Each time order submit is clicked a pre-authorization transaction is processed. Charlotte Russe has already submitted a reversal transaction. If you continue to see a pre-authorization transaction on your account, this hold will drop off from your account according to the payme…

  • What Should I Do If I Think My Package is Lost?

    Charlotte Russe is not responsible for lost or stolen packages. However if your tracking number shows delivery, here are some tips:  If delivery was by USPS or Canada Post, contact your local Post Office to ask for carrier assistance where the package may have been left&nb…

  • Where Does Charlotte Russe Ship To?

    Charlotte Russe ships to all 50 United States, Military (AA, AE, AP) addresses, Puerto Rico, Guam, U.S. Virgin Islands and Canada.  Prices listed on the website are in US dollars and will be charged in US dollars for all orders placed. 

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