Why Was I Charged for My Order That I Didn’t Receive?

If your order was not cancelled, then your package is still on its way and you should receive it soon. If you requested for a cancellation, then you need to call your bank and ask them because you were not charged by Beauty Bridge.

Related FAQ

  • Why Hasn't My Package Arrived?

    Please allow the full length of the indicated delivery time for the package to arrive. If it has passed the shipping date, then we suggest you check with either your local post office (for items shipped via USPS) or UPS office with the tracking number (for items shipped via UPS…

  • What are Beauty Bridge's Store Hours?

    Monday-Friday 10.30am-5.30pm (EST), and Saturday 11am-5pm (EST)

  • What Shipping Methods Does Beauty Bridge Provide?

    For domestic customers, Beauty Bridge offers Standard and Expedited, which are shipped by the United States Postal Service. Beauty Bridge also offers Next Day Air and Second Day Air, which are shipped via UPS.For international customers, Beauty Bridge offers Standard and Expedi…

  • What Do I Do If I Received the Wrong Item?

    If you received the wrong item due to a mistake by Beauty Bridge's shipping department, then a return label will be sent to you along with the correct item. As soon as you receive the correct item, then we ask that you send the wrong item back to Beauty Bridge using the include…

  • Why Didn't I Receive My Gift With Purchase (GWP)?

    In order to be eligible for the GWP, you need to make sure that you are following the guidelines of the gift. This is usually by purchasing a specific amount of the same brand that the GWP is. Also, we have a limit of one unique GWP per customer.

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