Will I Be Charged Custom and Import Charges?

Related FAQ

• What Happens If My Returns Go Missing?

  It's very unlikely that this would happen, but please keep your receipt as proof that you have returned your items to us. As MandM Direct cannot be held responsible for any items that go missing you'll need your receipt to be able to claim for your missing parcel from the couri…

• What is the MandM Direct Returns Address?

  MandM Direct's returns address is: Returns Department, MandM Direct, Moreton Business Park, Moreton-on-Lugg, Hereford, HR4 8DS, United Kingdom.

• What Should I Do If I've Lost My Returns Slip?

  Don't worry - just pop a note in with your returning items confirming your full name, address and let MandM Direct know if you'd like a refund or exchange.

• Will I Have to Sign for My Delivery at MandM Direct?

  If you've placed your order with standard delivery service you may be asked by our couriers to sign for your delivery. If you've placed your order with our next day delivery service, you will be asked to sign for your delivery.

• Have You Processed My Return, and Has a Refund/exchange Been Issued?

  After you receive a notification from us that your return has been received, please allow 48 hours for the return to be processed. Once your refund or exchange has been actioned, you'll receive another email to let you know either your money or your replacement is on its way to…