If your jewelry requires cleaning, use a mild soap, water and a soft cloth. Rinse with clean water and pat dry. Never use jewelry cleaner on RAFAELIAN Finishes and Shiny Finishes. Jewelry cleaners are too harsh and may contain abrasives. For best results, use the ALEX AND ANI polishing cloth regularly.
You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email please allow 24-48 hours for your tracking number to update with UPS.
Your package may at any point be transferred from UPS to USPS for final delivery. If this occurs your USPS tracking number can be found at the bottom of the UPS tracking website under “additional information.” At this point your package can be tracked via USPS.com using their 26 digit tracking number.
Please keep in mind delivery dates may change due to inclement weather conditions or holidays.
E-Gift Cards are electronic versions of Gift Cards that are emailed directly to the recipient and come in a variety of designs suited for your special occasion.
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. PayPal takes the payment from your card, PayPal Balance or PayPal Credit directly. Your payment details will not be shared with ALEX AND ANI.
If you are experiencing trouble checking out using PayPal as your payment method, please reach out to PayPal directly at 1‑888‑221‑1161 for assistance or ALEX AND ANI at [email protected]
ALEX AND ANI reserves the right to limit the quantity of items purchased per person, per household or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. Alex And Ani will notify you should such limits be applied. ALEX AND ANI also reserves the right, in its sole and absolute discretion, to prohibit sales to dealers or resellers. Reselling is hereby defined as purchasing or intending to purchase any product(s) from ALEX AND ANI for the purpose of engaging in a commercial sale of that same product(s) with a third party.
In Japan, please visit www.ALEXANDANI.jp, for Spain www.ALEXANDANI.es and for Australia, www.ALEXANDANI.com.au. If you are inquiring about other countries and where to purchase, please click here for a list ALEX AND ANI locations globally.
Yes, Alex And Ani can ship your order to the USA. Please note that USA taxation rules will apply.
Pricing on ALEXANDANI.com is in US dollars. Your credit card or PayPal account will be charged based on the conversion rate to CAD for the date your order is billed. Any refunds issued will be refunded based on the conversion rate to CAD for the date your order is refunded.
All items are packaged in an ALEX AND ANI box or pouch with a meaning card.
Credit cards are charged at the time of shipment. PayPal and E-Gift Cards are charged at time of order placement.
Because orders are processed as quickly as possible, Alex And Ani cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please call Alex And Ani as soon as possible at 1 (800) 725-7822 and Alex And Ani will make every attempt to honor your request.
ALEX AND ANI accepts most major credit cards including Visa, MasterCard, American Express, Discover, and PayPal.