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GearBest FAQ

Is There Anything I Need to Do When I First Enter My GB Wallet Account?

Yes. In order to ensure the security of your account, you must set up your secure transaction password first.

What are the Advantages Of Using GB Wallet?

Secure Payment: your financial information remain 100% private and secure all the time.

Easy-to-use Operation: You will become familiar with the user-friendly interface in less than a minute.

Smart Management: GB wallet is designed to help you manage and control your money easily and conveniently.

Checking your transaction details, order history and more is effortless.

Free GB Points: If you choose to keep any refunds in your GB wallet, you will receive free GB points to save even more money.

Fast refunds: Refunds are prioritized for wallet holders and will be issued to your GB wallet within 1-2 business days.

What is GB Wallet?

GB wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your account transactions.

What If the Product is Broken?

If any product is faulty, you are protected under the GearBest Warranty.

Assuming the product is still in warranty and was not physically damaged, you can return it to GearBest and GearBest will repair it, or give you an equivalent replacement product.

All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from GearBest.

Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to GearBest. In the case of sending back repaired or replacement items, GearBest pays the return shipping cost back to you.

What is Paypal?

Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. GearBest staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.

What Payment Methods Does Gearbest Accept?

GearBest primarily uses PayPal to process secure online payments. Through PayPal, GearBest accepts MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).