Mistakes happen. Sometimes you may receive the incorrect item…Spencer's wants to know about this so Spencer's can fix it! Please contact Spencer's. If you choose to email Spencer's, please provide us with a picture of what you received so Spencer's can get the issue corrected in a quick matter. Spencer's wants you to receive the item that you ordered, not something you do not want.
If your item arrives defective or damaged in transit, please contact Spencer's to resolve the problem. Please have pictures ready to send Spencer's of the damaged items and damaged areas. Please be advised, all returns must be made within 30 days of receipt.
Please check all places around your home that the package may be left upon delivery. Sometimes the order may be left at a side/back door or hidden behind a plant or furniture in front of the house. Spencer's also suggests that you check with your neighbors or the others household members to see if the package was accepted on your behalf. If the order was delivered to an apartment or office building please check with the management office or receptionist.
If the order was placed with Economy shipping the final delivery would have been made by the US Postal Service. Please check your mailbox, parcel locker, or community box for the package. Spencer's also suggests reaching out to your local post office and see if the package is being held on the Notice Left Shelf for pick up.
Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which Spencer's advises be used to track your package and ensure proper delivery.
Spencer's strives to ship your order as quickly as possible. Once your order is sent to our warehouse, Spencer's is unable to change the address.
Spencer's first priority is to ensure that your items ship in a timely manner. Once an order is placed and all of the billing and shipping information has been verified, the order is immediately transmitted to warehouse for processing. For this reason Spencer's is unable to cancel your order once it has been placed.
Please check and make sure that the billing information you are entering matches the billing information on file with your bank/credit card company. The billing name provided needs to match the name printed on your card. If there is a middle initial on your card, it will need to be included after your first name in the billing information. This also goes for any Sr, Jr, or I, II, or III that may also be printed on the card.
Should you be using a gift card issued by Visa, MasterCard, AMEX or Discover, you will need to call the 1-800 number on the back of the card and register it under your name or zip code. Once they attach this information to your account you may then use your gift card as if it were a standard credit card. Please note--- the full amount of the purchase cannot exceed the amount of these forms of payment or the order cannot be completed.
Of course! You will have two opportunities to change your shipping address when placing the order. The first opportunity will be after you sign into you PayPal account as the first question PayPal ask is if the address provided is the address you want the order shipped to.
If you forgot to change the shipping address before hitting continue it’s all cool, you will be redirected to the website where you will be able to review and change your order before hitting ‘Submit’.
You will be redirected to an order confirmation page and an order confirmation email will be sent to the email address submitted with the order. Spencer's does ask that you please check your junk folder, as it is possible the email may end up there.