Can I Exchange Or Return Items That I Have Bought Online?

Related FAQ

• When Placing Multiple Orders, Do I Have to Pay Shipping Costs for Each Order?

  If you choose the "standard delivery" option, you do not have to pay shipping costs it is always free of charge. However, if you have selected "Express Delivery", you must pay the costs for each individual order. Furthermore, once an order has been completed in the online shop …

• At Wolford, How Will I Know When My Order Has Been Shipped?

  You will receive an email notification when your order has been shipped, including a tracking number.

• Can I Make an Order Online Without User Account?

  You can also place an order as a guest, but you must provide your e-mail address so that Wolford can send you a confirmation mail. In addition, this e-mail contains a tracking number that allows you to track your shipment.

• Where Do I Send Complaints Due to Product Errors?

  If, despite the careful quality control, products purchased in the online boutique give you reason for complaint, please return these items to using the return label that was enclosed in your package and mark the return reason as "complaint". Please note that for organization r…

• What are the Shipping Costs Of Wolford

  Normal ground delivery within the United States is FREE.  For deliveries using the Express shipping service, following costs apply: 1-day express: $20.00 (not available for Alaska / Hawaii) - Order before 11:30am and receive your order the next day. 2-day express: $12…