Please return any items to the REI Returns Department for a refund to your PayPal account. You may also return items to REI retail stores and they will refund you with alternate tender.
Online and Phone
Visa MasterCard, including REI MasterCard
American Express
Discover Brand Cards (including Diners Club Int'l and China UnionPay)
JCB
REI gift card
REI dividend
PayPal (Online Only)
Contact REI
: 1-800-426-4840 Monday through Friday, 5 a.m. to 10 p.m. Pacific Time
Saturday and Sunday 6 a.m. to 9 p.m. Pacific Time Live Chat
Monday through Friday, 5 a.m. to 10 p.m. Pacific Time
Saturday and Sunday 6 a.m. to 9 p.m. Pacific Time