How Long Does It Take to Receive My Order?

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-3 days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from the warehouse(s) to your shipping address. Allow 3-10 business days for receipt within the United States. Receipt of international orders takes 5-14 business days.

Related FAQ

  • Why Doesn't the Tracking Number Work?

    It may take 24 hours before tracking information appears on the UPS website. For further assistance, contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880.

  • When Does Shoes.com Charge a Credit Card for an Order?

    Shoes.com charges a credit card after verifying the order has shipped.

  • Does Shoes.com Handle Back Orders?

    No. Shoes.com does not handle back orders. If an item is out of stock Shoes.com will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

  • Why Can't I Print My Return Label?

    If you are experiencing difficulty printing your return label. Contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880. Please note that return labels must be printed within 10 days of being created.

  • Is It Safe to Use My Debit Card On the Website Of Shoes.com?

    Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on hold, meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original hold will be…

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