How to Return Online Order to a Store?

Online orders can be returned or exchanged at any Journeys retail store!

Journeys allows all merchandise in new condition, with original packaging and original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are also excluded.

Related FAQ

  • What Should I Do If I Received a Return/exchange Form With My Package?

    If you received a Return/Exchange form with your package:  Please fill out the form completely and include it with your return/exchange package.  Exchanges are free! For items returned for a refund, $7.95 will be deducted from the refund amount for use of label provid…

  • What's the Return / Exchange Policy Of Journeys?

    Journeys now gives you 365 days to decide! That's right! Journeys allows all merchandise in new condition, with original packaging and original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are also excluded. 

  • Does Journeys Offer International Shipping?

    At this time, Journeys.com does not ship internationally. For shipping to Canada, please visit Journeys.ca.

  • What Should I Do If I Want to Cancel Or Change an Order?

    Once an order has been submitted, Journeys begins processing it immediately. Changes or cancellations to any order submitted on Journeys.com are not possible once it has been submitted.  Since they are unable to make any changes or cancellations once an order has been subm…

  • What's the Payment Options Of Journeys?

    Journeys accepts all major credit cards and PayPal.  When placing an order with a credit card, Journeys must be able to verify the billing and shipping addresses with your credit card company.  If for any reason Journeys is unsuccessful, your order will be canceled an…

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