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Related FAQ

• How Long Does It Take to Process My Return?

  Generally, it takes around 10-14 business days from the time the return is shipped to Twillory for their warehouse to receive and process the shirts, and for their accounting department to issue your refund. In the rare event that you shipped your return back but have yet to se…

• What’s Twillory's Return Policy Like?

  As long as your shirts are unworn and unlaundered, returns are absolutely free in the contiguous United States within 30 days from the date of purchase! Each order comes with a free return label. Just pack the shirts you’re looking to return into the Twillory box (if you have i…

• I Purchased My Shirts More Than 30 Days Ago; Can I Send Them Back?

  Actually, yes! In this case, though, Twillory does has to charge a processing fee of CN¥‌145.00 per shirt for all late returns.

• How Fast is Twillory's Shipping?

  East Coast / Midwest: 3-7 business daysWest Coast: 7-10 business daysInternational Orders: within 10 business daysOrders received by 1:30PM EST usually ship on the same day. If you require faster delivery, Twillory offers 2nd Day Air (please make sure order is in by 1:30PM EST)…

• I Love the Shirts That I Bought, But I Need to Make an Exchange. What’s the Policy for That, and How Do I Do It?

  Unwashed, unworn, and within 30 days of purchase. Once you send your shirts back, just let Twillory know the tracking info from the included return label. When Twillory see that activate, they can push your exchange through!