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Related FAQ

• Can I Have My Order Delivered to an Address Different From That Of My Home?

  When placing an order, you can enter a separate delivery address. The order will be delivered to the address indicated. The "My Account" section contains an address book function allowing you to save different delivery addresses.

• Why is My Phone Number Required?

  A telephone number is required by most carriers, in the event of a possible problem with your order. Mugler will only use this information to respond to your requests and / or to contact you, if necessary, regarding your order.

• How to Make a Return Or an Exchange?

  Mugler accepts the return of products purchased on MUGLER.fr within 30 days of the date of receipt of the order.To make a return, please fill in the return form, then stick the return label on the package and send it back using the carrier of your choice.

• How are Refunds Issued By Mugler?

  Upon receipt of the returned order or proof of shipment of the return, refunds will be made within 14 days in the name of the person listed under the "invoicing" section and via the payment method used during the initial purchase (unless expressly requested by the buyer), with …

• When Will the Payment Be Debited From My Account?

  Your credit card will only be charged once your order has been shipped. You may see a temporary authorization appear on your account; the latter will be replaced by the actual direct debit at the time of dispatch of the order.