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Related FAQ

• What If My Engraving is Wrong?

  In the unlikely scenario of your engraving not being as you've specified online Cherish will immediately replace your order free of charge using Express Service. Please note; you will need to email Cherish a picture of the incorrect engraving to customerservice@cherish.co.uk, s…

• What If Cherish are Out Of Stock Of an Item?

  In the unlikely situation of Cherish being out of stock of an item you have ordered, you will be contacted within 24 hours by phone or email to offer an alternative product at the same or higher value or a full refund.

• Does Cherish Accept Orders On the Phone?

  Alas not, orders must be placed online, so that secure payment processing can be utilised and so that you can specify exactly what engraving you need.

• What is the Platinum Service?

  Platinum service is only available for mainland UK, it is a next day service via our courier (Interlink Express) that will require a signature upon receipt. Interlink Express will text your mobile number (if you have supplied it when ordering) with an estimated time frame for d…

• What If I Want to Cancel My Cherish Order?

  If you want to cancel your order you need to tell Cherish as soon as possible and within 24 hours of you placing the order, however, if your order has already been engraved you cannot cancel it (please note in busy times Cherish sometimes engrave and despatch orders within 1 ho…