In the unlikely situation of Cherish being out of stock of an item you have ordered, you will be contacted within 24 hours by phone or email to offer an alternative product at the same or higher value or a full refund.
In the unlikely scenario of your engraving not being as you've specified online Cherish will immediately replace your order free of charge using Express Service. Please note; you will need to email Cherish a picture of the incorrect engraving to customerservice@cherish.co.uk, s…
For the UK... Via first class post as standard (£2.99 - estimated 3-5 day delivery time - but please allow up to 10 days). To upgrade your despatch for UK mainland orders to a next working day courier service (2 working days in total as we despatch the next working day after th…
If you want to cancel your order you need to tell Cherish as soon as possible and within 24 hours of you placing the order, however, if your order has already been engraved you cannot cancel it (please note in busy times Cherish sometimes engrave and despatch orders within 1 ho…
Platinum service is only available for mainland UK, it is a next day service via our courier (Interlink Express) that will require a signature upon receipt. Interlink Express will text your mobile number (if you have supplied it when ordering) with an estimated time frame for d…