How Will Cherish Send Out My Order (UK)?

Related FAQ

• What is the Return Policy Of Cherish?

  Once a product is engraved Cherish will not replace it unless the engraving is wrong or the product is supplied faulty (they have robust quality control processes in order to keep these eventualities to an absolute minimum level). You cannot return an engraved product if you c…

• What If Cherish are Out Of Stock Of an Item?

  In the unlikely situation of Cherish being out of stock of an item you have ordered, you will be contacted within 24 hours by phone or email to offer an alternative product at the same or higher value or a full refund.

• When Will Cherish Send Out My Order?

  Cherish despatches the next working day after the day you placed your order (i.e. not including weekends).

• What If My Engraving is Wrong?

  In the unlikely scenario of your engraving not being as you've specified online Cherish will immediately replace your order free of charge using Express Service. Please note; you will need to email Cherish a picture of the incorrect engraving to customerservice@cherish.co.uk, s…

• What If I Want to Cancel My Cherish Order?

  If you want to cancel your order you need to tell Cherish as soon as possible and within 24 hours of you placing the order, however, if your order has already been engraved you cannot cancel it (please note in busy times Cherish sometimes engrave and despatch orders within 1 ho…