For questions about orders, please include your order number and the name and ZIP code of the billing address.
BY EMAIL [email protected]
BY LIVE CHAT J. Crew Factory is available every day, from 9am to 12am Eastern
BY TELEPHONE 7am to 11:59pm ET, seven da…
Applicable sales tax will be charged on total merchandise, including shipping & handling fees, where applicable, for orders shipped to: AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TN…
By Internet: Shop at jcrewfactory.com. To ship items to Canada, simply look for the flag at the bottom right-hand corner of the site and click "Change" if you do not see the Canadian flag.
By Phone: 866 739 5942
Add your selections to your shopping bag and go to checkout.
Enter your promo code in the “Enter promo code” box below the Subtotal.
Click the “Add promo” or “Update shopping bag” button.
Your promotion code will automatically be applied to your order and will be reflected in y…