How to Contact J. Crew Factory?

For questions about orders, please include your order number and the name and ZIP code of the billing address.

BY EMAIL 
[email protected]  

BY LIVE CHAT 
J. Crew Factory is available every day, from 9am to 12am Eastern  

BY TELEPHONE
7am to 11:59pm ET, seven days a week at 866-739-5942.  

BY FAX 
434 385 5750 for order forms or questions  

BY WRITING TO US AT: 
J.Crew Customer Relations 
3 Ivy Crescent 
Lynchburg, VA 24513-1001  

CANADIAN ORDERS 
Email [email protected] or 866 739 5942.

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