For questions about orders, please include your order number and the name and ZIP code of the billing address.
BY LIVE CHAT
J. Crew Factory is available every day, from 9am to 12am Eastern
7am to 11:59pm ET, seven days a week at 866-739-5942.
434 385 5750 for order forms or questions
BY WRITING TO US AT:
J.Crew Customer Relations
3 Ivy Crescent
Lynchburg, VA 24513-1001
Email [email protected] or 866 739 5942.