Sometimes I Get a Package From a Different Retailer With a Packing Slip and Invoice That Show Different Prices Or Shipping Charg

When one of Jet.com's retail partners fulfills your Jet order, the price you pay is what you saw on Jet. Sometimes our partners sell those items at different prices on their own sites, and that’s what shows up on the invoice. Visit the Order History page in the Account section of the site to see the complete, correct details of what you paid for items purchased at Jet, along with the savings you earned.

Related FAQ

  • Why Does Adding an Item With the Tag Lower the Price Of Items In My Cart?

    Items with the low price can be packed and shipped with other items in your cart. It costs us less to ship multiple items together, so when you add items with the tag to your cart, you pay less.

  • Does Jet Offer a Tax Exemption?

    Eligible governmental, non-profit, charitable and similar organizations should email all tax-exempt requests to taxexempt@jet.com. Include a copy of applicable state or federal exemption certificates. Eligible tax exemptions will be processed by Jet and tax will not be charged …

  • Why Does Opting Out Of Free Returns On an Item Lower the Price?

    The cost of a potential return is built into the price of items you buy online. When you opt out of free returns on an item, we save that cost, so you pay less.

  • How Do I Save More On Jet?

    You save more on Jet by using our real-time savings engine to make prices drop as you shop. Here’s how you do it.Add items with once you have an item in your cart. They’ll lower the price of items in your cart when you add them — so getting something like toothpaste will save y…

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    “White glove” service takes “room of choice” service one step further. You won’t just get your oversized item delivered to the room or outdoor location of your choice — it’ll be unboxed and set up, and all the packaging will be taken away so you don’t have to deal with it. Some…

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