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Related FAQ

• When I Get a Package From a Non-jet Retailer for an Item Bought At Jet, Sometimes the Invoice Lists a Credit Card, Billing Addre

  Your order may occasionally be fulfilled by a retailer other than the one stated at checkout, but you will always pay the same price. In those cases, Jet.com purchases the item ourselves on your behalf: Your privacy is important to Jet.com, and Jet.com would never share your pe…

• What is Jet’s Return Policy?

  Returns are free on nearly everything sold on Jet. You have 30 days from delivery to make a return. Jet.com reserves the right to refuse a return if an item is not returned in its original condition, including all packaging and tags, but Jet.com understands that things happen. …

• What is JetCash?

  JetCash is a reward incentive available to Jet shoppers that can be used as a payment method on orders placed at Jet. One dollar of JetCash is equivalent to one dollar off of a purchase at Jet. JetCash is issued for promotional purposes, has no intrinsic value, and may not be r…

• What is Jet's Shipping and Returns Policy?

  Jet.com offers free 2-5 day shipping on orders over $35, faster 2-day shipping on thousands of everyday essentials, and free returns on almost everything within 30 days. Orders under $35 are subject to a $5.99 shipping fee, and items shipping as freight may take longer than 5 d…

• How Does Delivery Work for Oversized Items Like Furniture and Appliances?

  When you order an oversized item, you’ll be given an estimated delivery date range, and then a delivery company will call you to schedule the exact delivery window. Your shipment will be delivered to your doorstep, but some carriers offer the option to upgrade to “room of choic…