What If I Don't Receive My Order?

Related FAQ

• What is the Warranty Of My Item?

  All  items come with a 3-month warranty from the date when the items are bought. Costway will cover any cost occurred due to item quality issue.

• Is That Possible for Me to Order Replacement Parts From Costway?

  Normally Costway doesn’t sell parts individually. If your order is under warranty, Costway will send replacement parts to you without any charge as long as they have the parts available. If your order has been over warranty, you can order the parts in the local hardware store o…

• Will an Invoice Be Included In My Package?

  There will be no invoice in your package.

• What is the Costway's Estimated Delivery Time?

  The transit time depends not only on the distance between your location and the warehouse, but also the efficiency of the carrier. Generally, your order will arrives in 3-7 business days. If you want to know more information, please contact customer service. Costway will settle…

• What Shipping Methods Does Costway Offer?

  Costway use UPS ground, UPS surepost, USPS and truck to ship your order according to the size and quantity of the items that you have ordered.