What is the Standard Return Shipping Policy?

Please ensure that you are only returning items that were purchased at dressbarn.com. We cannot process returns for items that were purchased in our retail stores. If your return total is less than $10.00 or you would prefer to use your own shipping method follow the below steps:

  • Pack the item(s) securely in the original product packaging, if possible.
  • Complete the return reason questionnaire on the packing slip and include it in the return package.
  • Before sending your return shipment, please remove all extra labels from the outside of the package.
  • Send the return package to the following address (unless your packing slip directs otherwise):

dressbarn.com Returns

1901 E State Road 240

Greencastle IN 46135

  • If you are not making use of our prepaid shipping label return option, all return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • It is recommended that you use an insured shipping method for your return.
  • Keep the Return Tracking Number for your return package to monitor delivery status.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Credit for gift returns will be issued to the original purchaser. Exchanges are available at our retail store locations. If you wish to exchange an item at dressbarn.com, you may return the item(s) and re-order the new item(s) of your choice.

Related FAQ