When Should I Go to the Store and What Should I Bring With Me?

After placing your order online, sit tight and wait to be notified that your order is ready to be picked up at the store, typically within 2 business hours.

After you receive the “Ready for Pickup” email, please bring a photo ID or your order confirmation number to the store. See any associate inside to complete your pickup.

Related FAQ

  • Can I Redeem Multiple Gift Cards Online?

    Currently Famous Footwear is unable to process more than one gift card as payment online. You can redeem multiple gift cards at store locations.

  • Can Someone Else Pick Up My Order?

    Yes, you can designate an alternate pickup person in the checkout process. The pickup person will also receive the “Ready for Pickup” email and need to bring a photo ID or order confirmation number to the store.

  • Does Famous Footwear Ship Outside Of the Us?

    Famous Footwear only ships orders to addresses within the 50 United States. Famous Footwear does not ship internationally, or to U.S. territories/commonwealths.

  • What Stores are Participating In Free In-store Pickup?

    The program is available at stores nationwide, although from time to time, some stores may temporarily not be accepting pickup orders. We apologize for any inconvenience but check back again to see if your store is participating.

  • How Long Will It Take to Receive My Order from Famous Footwear?

    For Home Delivery purchases, please allow 4-7 business days (excluding weekends and holidays) for delivery. To track your Home Delivery.Important notice: If your order was placed on an evening, weekend, or holiday, your order will not begin to process until the following busine…

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