Kickers reputation for quality products and service is very important to them, so rest assured that they will do everything they can to resolve this issue quickly. Please reach out to Customer Service team by vsiting the Contact Us page for further assistance.
You should return the item to the store that it was bought from, together with the proof of purchase. This could be in the form of a receipt or a card statement clearly stating that the item was purchased at a particular date and time.
Kickers can only process an exchange for an item that is the same value or less to the one you are returning. If the exchange item is of a lesser value, Kickers will refund any price difference. Unfortunately they are unable to exchange an item for one that is more expensive. I…
Unfortunately you will need to return the item directly to Kickers. Your rights are against company that has sold you the product. Please use the returns form that is on the reverse of your delivery note.