When you submit an order to your credit card company an authorization hold for the amount of the order is obtained. An authorization hold is not a charge and may appear to be an amount slightly higher than the order total. It is monies held by the credit card company which guarantees that funds will be available when the order is billed. Should you encounter a problem when placing an order, several authorizations may appear on your statement. These will be deleted by the credit card company automatically usually within 7-10 business days. Should you have additional questions or concerns, please email SkinCeuticals. Or, call SkinCeuticals toll-free at 1-800-771-9489, Mon – Fri 8:30AM-5:30pm CST. A SkinCeuticals Representative will be happy to assist you.