Why Didn't the Promotional Code Work On My Web Order?

One reason could be that the code wasn't entered correctly. Double check to make sure it was entered right.

Another reason could be your order didn't meet the criteria or it expired. If it's an email code, check the promotion information at the bottom of the email.  

If your order met the discount requirements and is still not being applied, send Birthday Express an email or use the live chat feature.

Related FAQ

  • Do the Favor Boxes Come Filled?

    Although these favor boxes include the items shown on the site, they do not come pre-assembled and will need to be filled by you.

  • What Taxes Will I Have to Pay?

    Birthday Express does not charge sales tax for most of our domestic orders. However, it is your responsibility to report the purchase and pay any applicable sales tax the next time you file your taxes for the year. If your order is shipping to a location in the state of Califor…

  • Which Payment Options Does Birthday Express Accept?

    For online and phone orders we accept VISA, Mastercard, Discover, or American Express credit cards. You can also use VISA or Mastercard bank debit cards. For online orders only, Birthday Express also accepts PayPal. Please note that Birthday Express does not accept prepaid cred…

  • Does Birthday Express Have a Security Guarantee?

    Yes, Birthday Express will take your business seriously and use every precaution necessary to ensure that your shopping experience is safe and exciting! Birthday Express will use the best technology available, Secure Socket Layer encrypting, to keep your private and credit card…

  • How Do I Know If an Item is In Stock?

    The words “In Stock” will appear next to the item on the product detail page and you will be able to add the item to your cart, the item has inventory and is ready to be shipped!

Hot Promotions From Birthday Express

  1. Coupon20% Off

    Take 20% Off Sitewide

  2. Sale80% Off

    Delightful Deals & Sensational Steals! Up to 80% Off Select Birthday Party Supplies.

  3. SaleFree Gift

    Free Welcome Gift When You Sign Up for Email

  4. CouponStart at $125.00

    $25 Off Regular Priced Items Of $125+

  5. Coupon15% Off

    15% Off On Your All Orders

  6. Sale80% Off

    Up to 80% Off Birthday Party Supplies

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