Why Haven't I Received My Superdry Order?

Related FAQ

• Can I Have My Order Delivered to Another Country?

  To find out if Superdry delivers to your country, please look to see if it is an option in the delivery countries drop down. If you do not see your delivery destination Superdry is unable to deliver to this country.

• Why Did I Receive a Klarna Payment Reminder?

  When the payment period on your invoice has expired, Klarna automatically sends you a reminder. In this case please contact the Klarna customer service: https://www.klarna.com/en/customerservice. The website contains links to other websites. Superdry has no control over th…

• Why Can't I Choose to Have My Order Delivered to Store?

  If the Click & Collect or Collect+ option is not available at the checkout, this is because your order is being shipped from  warehouse in Belgium. Superdry is sadly not able to offer express or store delivery services for orders that are shipped from this location.&nb…

• Why Does Nothing Happen When I Click 'Buy Now'?

  This could be a connection error. Please close down the webpage, clear your browser history and ensure you have enabled all cookies and pop ups.

• Can I Cancel My Order At Superdry?

  Superdry is unable to cancel orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'. You are able to return an item within 28 days for a full refund.