Why is My Train Not Bookable?

Related FAQ

• Is There a Restaurant / Snack Bar In the Train?

  The popular trains usually have a restaurant wagon. If you are going on the following trains you most likely will have a restaurant: 9, 10, 13, 14 (Chiang Mai), 35, 36 (Hat Yai), 25, 26 (Nong Khai), 84 and 85 (Suratthani). If you are booked on a VIP cabin we were told the staff…

• I Got a New Passport. Can 12Go Asia Change the Number?

  If you purchased Railway Tickets, and want to pick them up, yes, 12Go Asia can. Simply contact 12Go Asia and 12Go Asia will update the system.  If you need to change the passport details for a flight, this might be more difficult. Contact 12Go Asia and 12Go Asia will check…

• I Am Traveling With Children - How Can I Book Train Tickets for Them?

  Infants below 3 years travel free of charge, but have to share a seat with an adult. Children below the age of 12 years with a height of not more than 150 cm are entitled to a reduced fare (around 10%), but also need to have a ticket. You can buy a normal adult ticket and we wi…

• Can I Pick Up Train Tickets Before the Travel Date?

  Yes, you can. Thai Railways tickets can be picked up anytime after they are confirmed unless you have chosen the option to receive them via post or pick them up at the train station. Please note that after you have picked up the tickets or we have handed them over to the shippi…

• Are Class II Sleeper Cabins Air Conditioned?

  Yes, most of them are. You can see if the class comes with aircon or fan when you book it. The aircon in the trains or buses could be set to a temperature that would make a polar bear smile, so you better make sure you carry an extra jacket or your own blanket. You can also ask…