Will I Receive Tracking Information?

Orders are typically processed within 2 business days. You will receive an email containing tracking information once your order ships.

Related FAQ

  • How Long Do I Have to Make a Return to LXMI?

    Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made within 90 days will be awarded LXMI store credit. Please note that LXMI is not responsible for refunds if packages are refused due to high duties an…

  • When Will My Order Ship from LXMI?

    Please allow 2 business days for us to receive and process your order if items are in stock. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

  • Does LXMI Offer a Complete Regimen?

    Not yet. Unlike more traditional brands, LXMI didn't want to launch a collection of formulas all at once; instead, LXMI opted to focus on two signature formulas into which LXMI invested time, testing, and support. The direction of the beauty industry is changing. It used to be …

  • How Can I Cancel My Replenishment Service?

    You can cancel your replenishment service at any time by logging into your account dashboard on our website and selecting “My Replenishment Service” in the menu on the left. Click the link that says “cancel” for the product you would no longer like to receive through our Replen…

  • What Should I Do If My Order Says " Delivered " But I Didn't Get It?

    LXMI advises to use a shipping address where you can sign for delivery to ensure you get your order. Please check with your neighbors or USPS delivery person and email LXMI at hello@LXMI.com.

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