Currently, Borderfree supports billing in more than 40 different currencies, with more being added on an ongoing basis. View and select from a list of supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.
Your credit card will be billed by Borderfree at the time your order leaves the U.S.
If, for some reason, there are any items that cannot be exported from the U.S. or imported into your destination country selection, Borderfree will notify you during the checkout process.
Shop AnnTaylor.com as you would normally by adding items to your bag and then clicking on the checkout button.
The website will instantly recognize that you are an international client. You may also click on the flag in the top navigation bar to select your shipping destination and preferred currency. All prices will automatically be converted into your chosen currency.
When you proceed to checkout, your secure transaction will be completed with Borderfree. Borderfree will calculate and display a guaranteed order total in your preferred currency. This total will include all shipping costs from warehouse(s) in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by customs and revenue authorities in the destination country. Your credit card will be billed by Borderfree and your credit card statement will read "BF*Anntaylor.com", as "BF" denotes the Borderfree network.
ANNTAYLOR.COM follows all applicable taxing regulations for the areas where Ann Taylor does business. Each of the 50 U.S. states and Puerto Rico has established state tax regulations. Taxes are charged according to the shipping address(es) of your order.
Ann Taylor will offer you the convenience of numerous payment options for your online order. These options include the Ann Taylor Card, Ann Taylor E-Gift Certificate, Ann Taylor Gift Card or any one of 5 additional major credit cards: American Express, MasterCard, Visa, Diners Club, Discover and JCB. Simply enter the information in Step 3 of Checkout process. All payments must be made in full at time of shipment. To make a payment to your Ann Taylor Credit Card account, click here.
Please Note: Ann Taylor cannot process gift cards issued by American Express, Discover, MasterCard and Visa. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact client services to remove the authorization, please do not attempt to use a gift card issued by American Express, Discover, MasterCard or Visa.
eReceipts are available for purchase, return, and exchange transactions except for those tendered by cash, check, or traveler's check.
Ann Taylor will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 30 days of the date of purchase and will be credited for the price paid in the original form of payment. Ann Taylor will not accept returns after 30 days from the date of purchase.
Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.
Online merchandise shipped Internationally via Borderfree may not be returned or exchanged at an Ann Taylor or an Ann Taylor Factory Store or a LOFT or LOFT Outlet location in the United States or Canada.
To process a return, please email Ann Taylor at [email protected] or call Ann Taylor at 614-534-2755 to begin the Return Merchandise Authorization, which is required to process a return.
To save you time, Ann Taylor has their Ann Taylor Quick Exchange Service. If you find that an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is call Ann Taylor at 1 800 DIAL ANN (342-5266). Ann Taylor will quickly place an exchange order--charging your preferred credit card, but waiving your standard ground shipping fees. In addition,Ann Taylor will help you make your return to our Online Store or to an Ann Taylor Store nearest you.
Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 7 days from the original date of purchase. Please note, our stores are not able to process price adjustments for online orders.
No changes can be made to an order once submitted. When Ann Taylor designed our business processes and systems at ANNTAYLOR.COM, the goal was to save you time by quickly processing your order. The moment you submit your order, you can expect that Ann Taylor is immediately working to get it to you as quickly as possible.
Once your order has been shipped, Ann Taylor will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer. You can also check your order status from the site - click on Order Status on the top right side of the page. You will need your confirmation number and email address to receive your order status.