Call Consumer Services for purchases made at a retail store, or questions or concerns with a product at 1-800-292-2808 Monday to Friday 9:00 am – 6:00 pm ET.
Burt’s Bees Baby is required by law to collect sales tax on orders shipped any states where Burts Bees Baby haS a presence, Connecticut and Colorado. Burts Bees Baby system will automatically calculate the appropriate Sales Tax based on their locations and the Zip Code of the Ship to Address of your order.
No. Sale or promotional prices cannot be applied to previous purchases and are only valid during the promotional period.
Certain sales and promotion cannot be combined.
Promotions cannot be applied to previous purchases, gift cards, The Baby Bee Box, taxes, shipping or combined with any other coupons or discounts, including associate discounts. Quantities are limited and offers are subject to change; valid on US orders only. Offers cannot be sold or otherwise bartered.
Burts Bees Baby will offer a flat fee of $5.00 for standard economy shipping on orders less than $75.00 (based on Order Total exclusive of taxes and promotions). On orders totaling $75.00 and greater, Burts Bees Baby offers no-hassle, free shipping!
YES! Only the Standard economy shipping is available to a PO Box. Please allow an additional 2-15 Business Days after the standard economy timeline.
All returns require a return merchandise authorization (RMA). To request a RMA please fill out the online request https://www.burtsbeesbaby.com/page/returns.html
Eligible items need to be unwashed, with the original tags/packaging and cannot be Final Sale items. If you purchased a product as part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. Returns need to be within 30 days of when the original order was received. Merchandise Credit only original shipping costs will not be refunded.
To request a RMA you will need:
Once approved a RMA will then be emailed within 48 hours. Missing or incomplete information will delay your return. Items that are not included on the RMA or do not meet the return conditions will not be refunded.
Once information is provided, a RMA will then be email within 48 business hours.
Please allow 2-3 weeks once your application has been submitted. You will be notified via email any additional photos or information not submitted on your application can be sent to [email protected]
Burt’s Bees Baby products are currently only intended for end use in the United States and are not labeled for international distribution. At this time Burt’s Bees Baby strictly prohibits the shipping of product to any location outside the United States.
Burts Bees Baby hopes to have an international arm in the future but currently do not have that feature so at this time all orders do require a US based billing address (needs to match your billing statement) and US shipping address.
You will receive an email confirmation when your order ships with both the carrier and tracking number. If you have created a Burt’s Bees Baby shopping account, you can log in to your account to get updated order status and shipping information at any time.