If you are not completely satisfied with your purchase this holiday season, you may return it within 30 days for an exchange, refund or credit, except as noted below:
Stock Items: Merchandise must be returned in new condition and in original packaging. Unless the wrong item was shipped, outbound shipping charges are not refundable. Please note that outbound shipping charges will be assessed and deducted from returned orders that originally shipped with "free shipping."
Wine Cabinets, coolers, cooling units, rack kits, furniture and WineKeeper: Same as above, except that returns are subject to a 25% restocking fee. Please note that sales of some item, including but not limited to wine coolers from Avanti and the AH18, AH24 and AH30 wine cooling units from CellarPro, are final and cannot be returned.
Custom, food and gas items: Sales of custom items (including items that are stained, lacquered and/or personalized), food items and opened gas products (eg Nitrogen and Argon cylinders) are final and cannot be returned.
If you purchase a stock item from IWA, you may cancel your order for any reason and receive a full refund provided that your order has not been shipped.
Orders of custom items from IWA are final and cannot be canceled once customization has begun. Examples of custom items include custom wine racks, KWC Wine Racks, and all personalized items.
IWA offers both Stock and Custom items for sale Stock items are "off-the-shelf" non-food merchandise, whereas custom items are specially designed, stained, personalized and/or fabricated for each order.