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Nnnow FAQ

How Will My Refund Be Processed?

Your method of refund is dependant on the mode of payment for your order.

  1. Paid in store or cash on delivery: Refund initiated through National Electronic Funds Transfer, 7 business days after our quality check.
  2. Online payment via credit card/debit card/netbanking: Refund to source, 7 business days after our quality check.

Why Was My Returns Request Declined?

If a returns product does not meet the criteria mentioned in Nnnow's Returns Policy then Nnnow is forced to decline the request to return the product.

Is It Possible to Return Only a Part Of My Order?

Yes, it is. Each item you return will have a unique returns ID and email. While you can ship all the return items in one shipment, the returns form for each item must be included in it, with the returns ID for each product.

What If I'm Out Of Town? Can Someone Else Pick Up My Order From the Store On My Behalf?

Yes. You can send your helper to collect your order. They need to carry the confirmation text containing your NNNOW Order ID sent to your registered mobile number or email address.

Do I Need to Show Any Verification At the Store When I Pick Up My Order?

At the time of pick-up, please be ready with the confirmation text containing your NNNOW Order ID sent to your registered mobile number or email address.

How Many Days Do I Have to Pick Up an Order From the Store Once I Get Notified Of Its Confirmation?

You can pick up your order from the store within 4 days of getting our pick-up confirmation via SMS, email or the live tracking option on 'My Orders' page.

If the world ends and you can't get to your order, it gets cancelled automatically and you'll need to place a new one.

I’ve Placed My Order Online and I Can't Wait to Pick It Up From the Store. How Will I Know When My Order is Ready for Pick-up?

Nnnow will help you track your precious package in 3 ways:

  1. An SMS will be sent to your registered mobile number when your order is ready to be picked up from the store.
  2. An email will be sent to your registered email address when your order is ready to be picked up from the store.
  3. Live tracking option will be available at all times on My Orders page.

Let's Talk Delivery Charges: What are My Options?

Good news, delivery is now absolutely freeeeeee!
If you want your order (whatever its total amount) to reach you sooner, we can make that happen. At a small cost, of course.

Same-Day Delivery charge: Rs. 99
Next-Day Delivery charge: Rs. 79

Why Does the Estimated Date Of Delivery Differ From the Delivery Timeline Mentioned After Placing the Order?

The estimated delivery time is an approximate date for your delivery.

Once the order is placed, we trace the closest shop to your address and update your estimated delivery time based on this. This is why there might be a difference in the 2 dates

Does Nnnow Provide Product Warranty/guarantee?

All NNNOW merchandise is authentic and sourced directly from the brands Nnnow works with. All products on NNNOW take the warranty provided by the manufacturer/brand.

How Can I See My Order History?

Here's how you get to your order history:

  1. Log into your NNNOW account.
  2. Click on My NNNOW at the top right corner of your screen.
  3. Click on My Account to view your order history.

Do I Need to Create an Account to Be Able to Shop From Nnnow?

While you can always browse NNNOW without logging in, you do need a NNNOW account to shop with NNNOW. This is where NNNOW saves your name, address and basic contact information. It's a simple 3-step sign-up form.

What are the Benefits Of Omni-channel?

You can begin, resume and end your shopping journey whenever and wherever you want it. It can be your laptop, mobile phone or a brand store in your pin code. NNNOW allows you to shop online and get it in the fastest span of time possible by letting you be the boss of your purchase. Want to pick up your order on the same day? Why not! With NNNOW's store pick-ups, you can shop on the go and pick up on the go.

Help Me Find a Store Near Me. Please?

The My NNNOW page allows you to find your favourite brand’s store in your area.
Enter the brand name you're looking for and your area pin code and leave the scouting to our engines.