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Related FAQ

• When Will My Credit Appear On My Credit Card?

  Your refund credit will appear on your card 5 - 7 business days after we receive the product or your completed letter of destruction (ELOD or LOD).

• What is Acer's Return Policy for Software Purchase?

  Acer will not accept return and/or exchanges on purchased software. All accepted SOFTWARE ORDERS ARE FINAL, NON-CANCELABLE, AND NON-REFUNDABLE.

• Do I Have to Pay Sales Tax?

  For both physical products and software, sales tax will be calculated dependent upon your billing and/or shipping address.

• Can I Change My Shipping Address?

  You cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the Acer fulfillment facility when they are submitted and the system can no longer retrieve or change them. If your shipment is not successfully delivered…

• How Do I Get My Tracking Number?

  You will receive a confirmation email with shipping tracking number included.