Do I Need to Send My Product Back to Hong Kong for the Warranty Service?

Related FAQ

• Are All Mobile and Tablet Devices Unlocked/sim Free?

  Yes, all mobiles and tablets are sim free and unlocked. The frequency bands of each model are normally shown on the product page. Before any purchase of mobiles and 4G tablets, we highly advise you confirm the frequency bands with your network carrier or provider to make sure n…

• If I Typed the Wrong Email And/or Delivery Information, How Can I Fix It?

  In this case, please contact TecoBuy immediately and TecoBuy' Support Team will get back to you. The team may request some further information to confirm your order

• Can I Cancel the Order If I Change Mind?

  Yes, if you would like to cancel your order, please contact TecoBuy by submitting a support ticket to inform TecoBuy of the cancellation. TecoBuy only accepts orders to be cancelled when they are still in the processing status and the order has not been packed yet.

• Do I Need to Register an Account for Placing an Order?

  No, you can choose to use the guest checkout which only requires you to provide your email address, billing and delivery address. However, TecoBuy strongly recommends you to register an account which can bring you a more efficient and convenient way to track your order status a…

• How Long is the Refund Process?

  Upon receiving your return parcel, our Technical Team will inspect the parcel or goods to make sure the return or goods meet all the Terms and Conditions, please expect the refund process to be arranged within 14 business days after the goods has returned to our Hong Kong wareh…