You cannot change or cancel an order that has already shipped.
To cancel unshipped items or your entire order:
Click "Order Status" at the top of any website page (or under the menu on our mobile/smartphone website). Enter your order number*, last name and billing ZIP code. Look for the drop-down menu labeled "You Can" and follow the online instructions.
If you are unable to find the "You Can" menu option, simply Email Us , provide the order number and tell us what you'd like to change.
Your order number is provided either in your shipping notification email, by your customer service representative when placing your order via telephone or by logging into My Account found at the top of any of our web pages and then choosing Order History in the left-hand menu.