What Do I Do If My Item(s) are Damaged During Shipment?

Related FAQ

• How Do I Create a Swiss Colony Credit Account?

  Just place your first order to create your own The Swiss Colony® account.  During the check out process of your first order, (at Step 3: Payment Method) choose the "Open a new Swiss Colony® Credit Account option".  Next, enter either your EZ Code (from the back cover …

• How Do I Expedite the Shipping Of My Order?

  For faster delivery, you can use Expedited or Express Service. These services are only available on orders for in-stock items delivered within the Continental U.S. Some oversized or heavy items, or items being shipped direct from the manufacturer, do not qualify for these shipp…

• What are the Holiday Order Deadlines?

  For guaranteed Valentine's Day delivery Standard Delivery - February 1  Usually arrives within 5-7 days, depending on your location.  Expedited Delivery - February 8   Add $9.95 per address for Second-Day Air. Expedited delivery usually arrives in 3-4 busine…

• How Do I Change Or Cancel My Order At the Swiss Colony?

  You cannot change or cancel an order that has already shipped. To cancel unshipped items or your entire order:   Click "Order Status" at the top of any website page (or under the menu on our mobile/smartphone website). Enter your order number*, last name and billing ZIP …

• What Should I Do Before I Return Or Give Away My Electronic Device?

  Before returning or gifting any electronic device, it is recommended to perform a factory reset so all personal information and data is removed. Please refer to the product manual or manufacturer website for instructions.