How Long Will It Take to Get a Refund?

L'Occitane UK aims to credit your debit or credit card within 7 days of you returning products to them.

Please allow a maximum of 28 days (from the date you return your package) for your return to be processed. 

Related FAQ

  • I'm Unable to Pay With My Gift Card. Why?

    So sorry you are unable to pay with your gift card. Please ensure that your gift card is within the date and you enter the 19-digit number in the PAYMENT section at the checkout by choosing GIFT CARD payment method.   If the issue persists, please get in touch with C…

  • The Price Has Changed Since I Ordered It, Can I Get a Refund?

    As an online business our prices change in response to trends, stock and seasonal special offers. In this case L'Occitane UK will not refund the difference.

  • Will I Get a Refund for My Delivery Charge When I Return My Item?

    If you return your full order, your delivery charge will be refunded as well as your product costs. L'Occitane will credit your debit or credit card within a maximum of 15 days (usually within 7 days) of receiving your returned items.

  • How Do I Claim Tax Back for an Online Order?

    The tax refund scheme is only applicable to purchases made in stores, and does not include any online or mail order purchases. Sorry for the disappointment this may cause you.

  • What Does My Order Status Mean at L'Occitane UK?

    OPEN means your order has not been processed yet.  PICKING means your order could be at any point between the warehouse preparing it and despatching your products.  SHIPPED/ INVOICED/ CLOSED means your order has left warehouse and is on its way to you. At this stage…

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